One common example is creating an IVR, or Interactive Voice Response to help route callers to the correct number or extension. There are many real-world applications for using the Gather Input on Call Widget. Example: routing calls with Gather Input on Call The number of times your message will loopįind more details about Confidence and Speech Result at the TwiML Voice: page. The URL of media to play, if you selected "Play a Message" Note that the dropdown will not populate until you select a language Select a supported voice from the dropdown or enter a Liquid variable for dynamic selection. The voice that will read your message on the call Select a supported language from the dropdown, or or enter a Liquid variable for dynamic selection Language and regional dialect for the message being said if you selected "Say a Message" Strings like "Welcome!", templates like Hello, and SSML like Thanks for calling!. The text to say on the call if you selected "Say a Message" Select Say a Message or Play a Message from the dropdown "Play a Message" will play a pre-recorded message. "Say a Message" will read a message via text-to-speech. See the menu on the left of your screen for more information about Reports and working alongside Infusionsoft.Using the Twilio Conversations Integration Other custom fields such as Duration (in seconds) and Inbound Number are also defined here, and these fields are useful to include in reports. Reports based on specific Call Outcomes can reveal the effectiveness of your calls. See Call Note Records – Call Note Custom Fields for how to setup your Call Note custom fields, including Call Outcomes.See Call Note Records – Automatic Call Notes for information on how Inbound, Outbound and SMS Call Note records are titled.Note Item 5 on the Custom Statistics Widget, and Item 8 on the Saved Search or Saved Report Widget.īefore you begin building reports, be sure you understand the basics of the Call Note Records created by turboDial: Infusionsoft provides the following useful link to get started: Infusionsoft Customize-the-home-page-dashboard. Example Custom Statistics Widget on Dashboard A Custom Statistics Widget can contain multiple line items that you define based on previously generated Saved Reports. The Add Widget button can also be used to add Custom Statistics, and multiple Custom Statistics widgets can be added to the Dashboard to organize data. On the Infusionsoft Dashboard page, the Add Widget button is used to display Saved Reports on the Dashboard. Each of the reports you display on your dashboard will be based on a Task Note Reports you have previously saved. The Report type to use is “Task Note Report”. TurboDial Reports are created in the Infusionsoft->Admin->Reports section of your account. Those Call Note records provide all the data you need to build your reports. turboDial automatically attaches a Call Note to the contact record after each outbound call, and if you have the Hosted Voice upgrade Call Notes will also be created for inbound calls. You can use standard Infusionsoft report generation tools to track the results of your turboDial calls. turboDial creates the calling details you need to build many different kinds of Dashboard Reports. Infusionsoft Dashboard Reports can provide a powerful summary of the effort and effectiveness of the resources you apply to making and receiving phone calls.
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